Legal
Privacy Policy
Version 24 September 2026 (Europe/London)
MPRIMO TECH LTDCompany number 16872398
Registered in England and Wales. Registered office as filed at Companies House.
privacy@mprimo.com · support@mprimo.com · legal@mprimo.com · +44 7876 343323
This policy explains how MPRIMO TECH LTD (“MPrimo”, “we”, “us”) uses personal data when you use https://www.mprimo.com and related marketplace services.
1. Who we are
MPrimo operates the website at https://www.mprimo.com and related marketplace services (payments facilitation and shipping arrangement across Africa, UK/Europe, China, and the US, as described on the site).
We are the data controller for personal data described in this policy, unless we state otherwise (for example, where an independent seller is controller of their own customer records).
2. Data we collect
| Category | Examples | Source |
|---|---|---|
| Identity & contact | Name, email, phone, delivery / billing address, company name | You; checkout; account |
| Account | Login identifiers, hashed password, preferences | You |
| Order & transaction | Cart contents, order IDs, payment status, refunds, invoices | You; Stripe / payment provider |
| Shipping | Delivery address, tracking numbers, carrier events | You; Shippo / carriers |
| Seller / partner | KYC-lite fields we request, payout details (via payment provider), store profile | You; processors |
| Technical | IP address, device/browser type, approximate location, logs, cookie IDs | Automated |
| Communications | Support tickets, emails, chat, dispute messages | You |
| Marketing (if opted in) | Email engagement | You; email tool |
We do not intentionally collect special-category data. Please do not send it to us.
If you allow non-essential cookies, we use your on-site activity on MPrimo (products you view, searches, categories you open, basket adds, and a keyword in an ad landing address) to order product rows. That history stays on this site and is not sent to advertising networks.
3. Why we use data (purposes and lawful bases, UK GDPR)
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Create and manage your account; provide the marketplace | Contract |
| Process orders, payments, and refunds | Contract; legal obligation (tax/accounting) |
| Arrange shipping and tracking | Contract |
| Fraud prevention, security, and abuse detection | Legitimate interests; legal obligation |
| Customer support and dispute handling | Contract; legitimate interests |
| Improve site performance and debugging | Legitimate interests |
| Marketing emails | Consent (or soft opt-in where UK PECR allows) |
| Comply with law and regulators | Legal obligation |
Legitimate interests balancing: we pursue commercial interests in a secure, efficient marketplace while minimising impact on you (access controls, retention limits, opt-outs where appropriate).
4. Payments, shipping and other processors
We use specialist providers who process data on our instructions (processors) or as independent controllers for their own regulated services.
| Provider | Role | Data typically involved |
|---|---|---|
| Stripe | Payment processing | Card/bank tokens, billing details, transaction metadata. Card numbers are handled by Stripe, not stored by us in full. |
| Paystack (where that method is offered at checkout) | Payment processing | Transaction references and billing details. Card numbers are handled by the provider, not stored by us in full. |
| Shippo and carriers | Labels, rates, tracking | Name, address, parcel details, tracking events |
| Vercel | Site hosting | IP address, request logs |
| Transactional email | Order, account, and support messages | Email address and message content |
A current list of processors can be requested at privacy@mprimo.com. International transfers: see section 8.
5. Sellers and marketplace roles
If you buy from a third-party seller on MPrimo:
- We process data to run the platform, payments, and shipping tools.
- The seller may also be a controller for how they fulfil and support their orders.
- We may share necessary order and delivery data with the seller and with logistics partners to complete your purchase.
Seller terms and onboarding docs (separate) set seller obligations under UK GDPR and local law.
6. Cookies and similar technologies
We use:
- Strictly necessary cookies (session, security, load balancing, checkout, and remembering this cookie choice).
- Functional cookies (preferences such as currency and country).
- Analytics / marketing cookies only with consent where required. We do not load third-party analytics cookies today.
Manage non-essential cookies with the cookie notice on the shop, or use Cookie settings in the footer. UK PECR and UK GDPR apply.
7. How long we keep data
| Data | Typical retention |
|---|---|
| Account | Life of the account, plus up to 24 months after closure (unless longer is needed for disputes) |
| Orders / invoices | At least 6 years (UK tax and commercial practice) |
| Support tickets | Up to 36 months after closure |
| Marketing | Until you unsubscribe, plus a short suppression list |
| Server logs | 30 to 180 days unless a security investigation requires longer |
8. International transfers
We and our processors may process data in the UK, EEA, US, and other countries (including where sellers or warehouses sit in Africa, China, or the US).
Where UK GDPR requires a transfer tool, we use one or more of: UK adequacy regulations; the UK International Data Transfer Agreement (IDTA) or the Addendum to EU SCCs; or another lawful mechanism. Ask privacy@mprimo.com for transfer details for a named processor.
9. Your rights (UK GDPR)
You may have the right to: access, rectification, erasure, restriction, portability, object (including to marketing), and to withdraw consent.
We may keep some records after your account is closed where needed for legal, tax and fraud-prevention purposes.
- Email: privacy@mprimo.com
- We may need to verify your identity.
- You may complain to the ICO. We ask you to contact us first so we can try to fix the issue.
10. Children
MPrimo is aimed at adults (18+). We do not knowingly collect children’s data. Contact us to delete it if you believe we have.
11. Security
We use appropriate technical and organisational measures (TLS in transit, access controls, processor due diligence). No method is 100% secure.
12. Changes
We may update this policy. Material changes will be posted on this page with a new date, and notified where required.
13. Contact / company details
MPRIMO TECH LTD
Company number: 16872398
Registered in England and Wales. Registered office as filed at Companies House.
Privacy: privacy@mprimo.com
Phone: +44 7876 343323